Customer Comments for OriginalWheels.com

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At OriginalWheels.com we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.

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367 Responses

  1. Jackie Scoggins says:

    We order our wheel for our Toyota yaris and it fit and was delivered as they said and the price was reasonable. So it is a trust worthy site..

  2. Kenneth Kendrick says:

    Easy ordering process, fast shipment, excellent product. 5 star service!

  3. Charles says:

    Thanks so much. Excellent service, rim looks like new.

  4. Douglas Boren says:

    Thanks for the very prompt service, the wheel was like new and I am very pleased. Doug

  5. Michael Kale says:

    Just purchased a set of Bullitt wheels for my 2000 Mustang Convertible and could not be more pleased. They looked better than expected right out of the box, and even better on my Mustang! Nice job Original Wheels…

  6. Gary Peterson says:

    The rims arrived in the time that was promised and they were all in excellent condition and look nice on my car. Great Job. 5 star service.

  7. john thompson says:

    I ordered my rim and wasn’t sure if I made a good choice, wasn’t sure if the rim would match and was it good quality. Well I received the rim in a few days and its amazing I cant tell the difference from the new rim, from original rim. I would definitely order from original wheels and recommend your company to friends.

  8. Peter, Hillsborough NJ says:

    What a great experience. Ordered my SAAB rim on Monday and it was delivered on Wednesday and mounted later that day. Our local GM/SAAB dealer wanted me to come in and look at the rim and then it would still take a week to order the new replacement rim. Who wants to drive a doughnut tire for a week. Thank You Original Wheels you made my day.

  9. Jansen says:

    I had been searching for 2013 Equus rims for one of my back tires, called for 2 weeks straight with none in stock. Then I spoke to Raul on my third week and he said he had a rim in stock and that it had to be re-dipped in chrome and that it would take about a week to get it finished up! For the great price I bought it, honestly it was like BRAND NEW!!!! Super GREAT PRICE and quality and workmanship was beyond perfect! Thank you Raul and Original Wheels!

  10. Jason Holt says:

    I just bought a replacement wheel for my Ford Edge. This website is user friendly and I called to verify the wheel was available and the correct wheel. The sales staff were extremely knowledgeable and took extra steps to insure that I was ordering what I needed. I will write another comment after I receive the wheel in a few days. Thank You and I highly recommend this web site and company.

  11. Eddie Hart says:

    I needed a replacement aluminum alloy low profile rim for my 2008 Kia Spectra5, a pot hole hazard bent the inside edge and it was ruining my tires and smooth drive. I almost gave up because there were no used matches in East Tennessee, and a new one was over $400. Then I found OriginalWheels.com. They came through with a great web site, easy to find match, half the price of a new wheel and great delivery service. The wheel looks great, and rides great….what more is there to say? Oh, how about, I will recommend them whenever I can and call on them again if I ever need their services. Thanks!

  12. loui fernandez says:

    great wheel, fair price thanks

  13. Rob Klemm says:

    From my initial inquiry through the purchase and receipt of the wheel I purchased for my 911 the entire experience with OriginalWheels.com was professional and pleasant. Not to mention, the wheel saved me quite a bit from having to purchase a new one directly from Porsche.

  14. Paul Ferguson says:

    I received my wheel very well packaged and it looked Brand New as advertised. I thank you all for such great and speedy service and I am SURE I will be a returning customer with a teenager in the house and driving now. Seems he always has an excuse for checking curbs. LOL!! But he does get the bill for them saw well. Thanks for a great honest deal and Fast service as promised.

  15. Alan says:

    I needed a wheel for my 1999 Toyota 4Runner after my spare tire was stolen. I read the reviews from customers that bought wheels from Original Wheels and most were very positive. I placed my order and it was delivered very quickly. The wheel was just like new. I am very happy with the service and will order again if the need arises.

  16. glenn says:

    Don’t bother wasting your time calling junkyards and looking at all their rusty junk- Call Original Wheels and you get clean, new looking wheels that fit right and are delivered to your door!!!

  17. Pete Walstrom says:

    I would like to compliment you on your sales rep Ricky. He was great on the phone instructing me how to find and measure the correct original wheels I need for my 77 F-150. He really knows his products and is great with customers. Very knowledgeable and patient. He even sent pictures of the wheels he had in stock for my truck before shipping. They arrived on time, very well packed and were true. Had them mounted the same day and all is perfect. I would certainly use your company again! Your videos are a great help. Thank you Ricky! You’re an asset to your company.

  18. Sue B says:

    Excellent customer service and the wheels were delivered as promised ….Excellent value and the wheels look great.

  19. KateW says:

    Could not have asked for better service and wheels, spoke with Manny. As a first time customer I split my order because I have had some very bad online problems with past orders to other companies. Needed 4 wheels but ordered 2 so I could see how this company handles my order… Wow amazing service from the very first call, till I got my wheels. Everything went smoothly and was happy with the wheels as well when I got them. Even the service folks that put them on my car asked who I bought them from because they were also impressed at the quality of the wheels. I ordered the last 2 wheels again, spoke with Manny and everything went perfectly as well with the second order. Great company, and Manny did every thing quickly, correctly and with a wonderful sense of humor, order from them with confidence.

  20. t woodhall [woody] says:

    We just purchased a wheel, it arrived in perfect condition and in the time as promised. Great people to work with.

  21. John says:

    Exceeded my expectations, awesome purchase. Would highly recommend!

  22. Andrea Murray says:

    Hi,

    I recently purchased a 2010 Buick Lacrosse rim from Original Wheels. My experience from start to finish was wonderful. The product was delivered on time, the followup to my order was superior customer service and customer attention. It was more than I expected based on past experiences from other businesses. You are to be commended for a job perfectly done.

    I will recommend you to others.

    Enjoy the holidays,

    mrs. Andrea Murry

  23. J. Hazelton says:

    It arrived in a timely fashion and in great condition. No scratches, dents, or other unsightly marks. Super clean!!! Will order from you again should I need to. Thanks!!!

  24. Fred S says:

    The wheel was perfect. You guys are the best.

  25. P. Cassese says:

    Good prices, Speedy delivery.

  26. James Darden says:

    Thank you all for getting my wheels. I work around the clock. Don’t have time to be looking in some dirty junk yard. THANKS JR!

  27. gary king says:

    I called- Very pleasant sales rep, he knew right away whether or not he had the wheels I wanted. My order went very smoothly. Shipping was fast, the wheels were exactly as described. Would recommend to family or friends. A great company to do business with. Thank you G.K., MN.

  28. Jonathan says:

    I am extremely glad I found OriginalWheels.com! I was in need of a replacement wheel due to my rim being cracked and I was searching everywhere for a new rim that matched my current rims. I tried going to junk yards and Craigslist to find my specific rim. I was even considering buying a whole new different set and paying much more since I couldn’t find my rim. I even went to the dealer but it was way too expensive!

    Finally I found the website and read all the good reviews and watched the videos and found that OriginalWheels had my rim for half the price of a new one. I ordered and received my rim in a couple of days and had it put on.

    The wheel looked brand new and looks great on my car and now I have the piece of mind that I won’t be driving with the cracked rim. I don’t normally leave any reviews but I am very happy with my experience and I hope it may help others like me who are in the same situation.

    I have and will continue to recommend OriginalWheels. Great online store, half the price compared to the dealer, perfect and safe rims and fast shipping. Thanks again!

  29. Michael Rajic says:

    Great product,excellent service and fast shipping.

  30. Ron Knight says:

    The experience was easy, the service was fast, and the product was perfect. The sales personnel were knowledgeable, patient, and helpful. I strongly endorse Original Wheels for anyone……you will not be disappointed.

  31. Allison Myerowitz says:

    Thank You. We received the Rim for our BMW. It was a great experience and no hassle. Thank you and I would recommend you to any one that needs a replacement wheel.
    Thank You
    Allison

  32. June says:

    Awesome service. My rim looked like new and matches perfectly with all the others. Fast shipping, good pricing and greatly impressed my local tire store who will be referring others to your site.
    Thanks for being there!

    June

  33. Daniel Rausch says:

    Ordered a replacement wheel after my daughter damaged one on a curb after sliding on some ice. Wheeled arrived very timely and in great condition at a fair price.

  34. terry ravey says:

    Very fast delivery . Excellent condition. Friendly service.

  35. Rochelly Medina says:

    Thanks Guys…great site with unique services, real oem rims like new at very low prices. Trust this site…what you see, is what you get!

  36. Michael Kutzler says:

    This company delivered one of the best customer service experiences I’ve ever had. Not only is the customer service exemplary, the products they deliver are immaculate. I ordered 4 wheels, one of them had a minor issue, I called up Manny, and explained the situation. Without hesitation, Manny began working to get me a return label and prepare a replacement wheel for shipment. No hassle, no cost. If you’re calling to place an order, ask for Manny, he’s one of the most professional and helpful people I’ve ever had the pleasure of dealing with.

  37. Tom O. says:

    Excellent! Needed wheel for 2013 Corvette Grand Sport, great service and product looked like new. Thanks

  38. Anonymous says:

    My daughter bought me set of rare Mustang wheels for Christmas in Arizona Beige (a special edition factory color). Put them on this spring. Excellent wheels! Lots of comments!! Thanks for stocking an extremely hard to find rim!

  39. Ted Wiens Tire and Auto says:

    I’m a service advisor at a repair facility in Las Vegas. I had a customer bend 2 wheels on her 2000 Camaro. First call I made was OriginalWheels.com. Raul had exactly what I needed and also had options. I had the wheels within a few days and the customer was happy. If I’m not using them directly I’m recommending them to my customers. Great company to work with. Thank you!!!

  40. Anonymous says:

    What a great experience! I dealt with Raul and pestered him several times due to my doubts about getting the original wheel on my 2015 Lexus. He was wonderful! I will “Like” you guys on FB and recommend your company to all. Thanks, Raul! Pleasure doing business with you!
    Tom Honnold

  41. Bob Fischer says:

    Very nice wheel. Good internet experience. Thank you.

  42. Caleb says:

    Amazing service! Very professional and happy to help find a difficult to find BMW wheel. Also, received the wheel 2 days after placing the order!! I have never left a review anywhere good or bad, but felt compelled to let everyone know how great this company is!

  43. bruce torrance says:

    100% happy with the service and quality of the oem wheel I bought. The wheel condition was as described.

  44. the old school dreadhead says:

    Manny is the MAN over at original wheels ! I would stray away from most big companies purely based on the type of service you get but not in this case — I shopped around, i called other OEM rim websites and got shuffled around by people that sounded like they’d rather watch paint dry. however, I called original wheels on the phone and actually was assisted by very friendly and helpful people both the girl that originally answered the phone and Manny. I needed help looking for a wheel and was assisted every part of the way, they even helped me find some wheels not listed on the website and even helped me compare wheels and believe me, it takes a reeeal good shopping experience to compel me to go out of my way and write a review. 10/10 service – would definitely recommend to a friend or really anyone that was looking for wheels.. would definitely buy from again if need be. If u dont see what you’re lookin for then CALL THEM!! they’ll help you find it. What? You’d be crazy to give any other website the business.

  45. Anonymous says:

    Your company is awesome. Thank you for your service.

    Janaise Valdez

  46. Albert says:

    Ordered a set of wheels through website few weeks ago and the wheels shipped and arrived as scheduled. The wheels are nice and clean, can’t tell it was used. Very happy with this purchase. You guys are awesome!

  47. CJL from Indiana says:

    I recently purchased one reconditioned and one new rim for my 2010 BMW 135i. I could not be happier. The reconditioned rim was great. They helped me find a new rim from a dealer when a reconditioned rim was not available. That is above and beyond. Prices were competitive and the service was outstanding. I had the reconditioned rim the next day! Highly recommend.

  48. Matthew Muller says:

    Buying used wheels can be hit or miss, but not with these guys. The wheel was straight, and freshly refinished. I’m about order another for my 2011 BMW 550i

  49. Mike Carroll says:

    Wonderful service from Aussie Muro of original wheels,a real pro Thank You

  50. Don S says:

    Was looking for a rim for a 2011 Ford Taurus SEL and Ford wanted over $1,000.00, did some looking on the web and found this place. Worked with Rick who spent time talking to my mechanic in NY to ensure I got the right rim. Purchased the rim for under $350.00 and was delivered in five days. Great experience and I thank Rick and will refer you guys every chance I get.

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