Customer Comments for OriginalWheels.com

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At OriginalWheels.com we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.

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381 Responses

  1. Alan says:

    I needed a wheel for my 1999 Toyota 4Runner after my spare tire was stolen. I read the reviews from customers that bought wheels from Original Wheels and most were very positive. I placed my order and it was delivered very quickly. The wheel was just like new. I am very happy with the service and will order again if the need arises.

  2. glenn says:

    Don’t bother wasting your time calling junkyards and looking at all their rusty junk- Call Original Wheels and you get clean, new looking wheels that fit right and are delivered to your door!!!

  3. Pete Walstrom says:

    I would like to compliment you on your sales rep Ricky. He was great on the phone instructing me how to find and measure the correct original wheels I need for my 77 F-150. He really knows his products and is great with customers. Very knowledgeable and patient. He even sent pictures of the wheels he had in stock for my truck before shipping. They arrived on time, very well packed and were true. Had them mounted the same day and all is perfect. I would certainly use your company again! Your videos are a great help. Thank you Ricky! You’re an asset to your company.

  4. Sue B says:

    Excellent customer service and the wheels were delivered as promised ….Excellent value and the wheels look great.

  5. KateW says:

    Could not have asked for better service and wheels, spoke with Manny. As a first time customer I split my order because I have had some very bad online problems with past orders to other companies. Needed 4 wheels but ordered 2 so I could see how this company handles my order… Wow amazing service from the very first call, till I got my wheels. Everything went smoothly and was happy with the wheels as well when I got them. Even the service folks that put them on my car asked who I bought them from because they were also impressed at the quality of the wheels. I ordered the last 2 wheels again, spoke with Manny and everything went perfectly as well with the second order. Great company, and Manny did every thing quickly, correctly and with a wonderful sense of humor, order from them with confidence.

  6. t woodhall [woody] says:

    We just purchased a wheel, it arrived in perfect condition and in the time as promised. Great people to work with.

  7. John says:

    Exceeded my expectations, awesome purchase. Would highly recommend!

  8. Andrea Murray says:

    Hi,

    I recently purchased a 2010 Buick Lacrosse rim from Original Wheels. My experience from start to finish was wonderful. The product was delivered on time, the followup to my order was superior customer service and customer attention. It was more than I expected based on past experiences from other businesses. You are to be commended for a job perfectly done.

    I will recommend you to others.

    Enjoy the holidays,

    mrs. Andrea Murry

  9. J. Hazelton says:

    It arrived in a timely fashion and in great condition. No scratches, dents, or other unsightly marks. Super clean!!! Will order from you again should I need to. Thanks!!!

  10. Fred S says:

    The wheel was perfect. You guys are the best.

  11. P. Cassese says:

    Good prices, Speedy delivery.

  12. James Darden says:

    Thank you all for getting my wheels. I work around the clock. Don’t have time to be looking in some dirty junk yard. THANKS JR!

  13. gary king says:

    I called- Very pleasant sales rep, he knew right away whether or not he had the wheels I wanted. My order went very smoothly. Shipping was fast, the wheels were exactly as described. Would recommend to family or friends. A great company to do business with. Thank you G.K., MN.

  14. Jonathan says:

    I am extremely glad I found OriginalWheels.com! I was in need of a replacement wheel due to my rim being cracked and I was searching everywhere for a new rim that matched my current rims. I tried going to junk yards and Craigslist to find my specific rim. I was even considering buying a whole new different set and paying much more since I couldn’t find my rim. I even went to the dealer but it was way too expensive!

    Finally I found the website and read all the good reviews and watched the videos and found that OriginalWheels had my rim for half the price of a new one. I ordered and received my rim in a couple of days and had it put on.

    The wheel looked brand new and looks great on my car and now I have the piece of mind that I won’t be driving with the cracked rim. I don’t normally leave any reviews but I am very happy with my experience and I hope it may help others like me who are in the same situation.

    I have and will continue to recommend OriginalWheels. Great online store, half the price compared to the dealer, perfect and safe rims and fast shipping. Thanks again!

  15. Michael Rajic says:

    Great product,excellent service and fast shipping.

  16. Ron Knight says:

    The experience was easy, the service was fast, and the product was perfect. The sales personnel were knowledgeable, patient, and helpful. I strongly endorse Original Wheels for anyone……you will not be disappointed.

  17. Allison Myerowitz says:

    Thank You. We received the Rim for our BMW. It was a great experience and no hassle. Thank you and I would recommend you to any one that needs a replacement wheel.
    Thank You
    Allison

  18. June says:

    Awesome service. My rim looked like new and matches perfectly with all the others. Fast shipping, good pricing and greatly impressed my local tire store who will be referring others to your site.
    Thanks for being there!

    June

  19. Daniel Rausch says:

    Ordered a replacement wheel after my daughter damaged one on a curb after sliding on some ice. Wheeled arrived very timely and in great condition at a fair price.

  20. terry ravey says:

    Very fast delivery . Excellent condition. Friendly service.

  21. Rochelly Medina says:

    Thanks Guys…great site with unique services, real oem rims like new at very low prices. Trust this site…what you see, is what you get!

  22. Michael Kutzler says:

    This company delivered one of the best customer service experiences I’ve ever had. Not only is the customer service exemplary, the products they deliver are immaculate. I ordered 4 wheels, one of them had a minor issue, I called up Manny, and explained the situation. Without hesitation, Manny began working to get me a return label and prepare a replacement wheel for shipment. No hassle, no cost. If you’re calling to place an order, ask for Manny, he’s one of the most professional and helpful people I’ve ever had the pleasure of dealing with.

  23. Tom O. says:

    Excellent! Needed wheel for 2013 Corvette Grand Sport, great service and product looked like new. Thanks

  24. Anonymous says:

    My daughter bought me set of rare Mustang wheels for Christmas in Arizona Beige (a special edition factory color). Put them on this spring. Excellent wheels! Lots of comments!! Thanks for stocking an extremely hard to find rim!

  25. Ted Wiens Tire and Auto says:

    I’m a service advisor at a repair facility in Las Vegas. I had a customer bend 2 wheels on her 2000 Camaro. First call I made was OriginalWheels.com. Raul had exactly what I needed and also had options. I had the wheels within a few days and the customer was happy. If I’m not using them directly I’m recommending them to my customers. Great company to work with. Thank you!!!

  26. Anonymous says:

    What a great experience! I dealt with Raul and pestered him several times due to my doubts about getting the original wheel on my 2015 Lexus. He was wonderful! I will “Like” you guys on FB and recommend your company to all. Thanks, Raul! Pleasure doing business with you!
    Tom Honnold

  27. Bob Fischer says:

    Very nice wheel. Good internet experience. Thank you.

  28. Caleb says:

    Amazing service! Very professional and happy to help find a difficult to find BMW wheel. Also, received the wheel 2 days after placing the order!! I have never left a review anywhere good or bad, but felt compelled to let everyone know how great this company is!

  29. bruce torrance says:

    100% happy with the service and quality of the oem wheel I bought. The wheel condition was as described.

  30. the old school dreadhead says:

    Manny is the MAN over at original wheels ! I would stray away from most big companies purely based on the type of service you get but not in this case — I shopped around, i called other OEM rim websites and got shuffled around by people that sounded like they’d rather watch paint dry. however, I called original wheels on the phone and actually was assisted by very friendly and helpful people both the girl that originally answered the phone and Manny. I needed help looking for a wheel and was assisted every part of the way, they even helped me find some wheels not listed on the website and even helped me compare wheels and believe me, it takes a reeeal good shopping experience to compel me to go out of my way and write a review. 10/10 service – would definitely recommend to a friend or really anyone that was looking for wheels.. would definitely buy from again if need be. If u dont see what you’re lookin for then CALL THEM!! they’ll help you find it. What? You’d be crazy to give any other website the business.

  31. Anonymous says:

    Your company is awesome. Thank you for your service.

    Janaise Valdez

  32. Albert says:

    Ordered a set of wheels through website few weeks ago and the wheels shipped and arrived as scheduled. The wheels are nice and clean, can’t tell it was used. Very happy with this purchase. You guys are awesome!

  33. CJL from Indiana says:

    I recently purchased one reconditioned and one new rim for my 2010 BMW 135i. I could not be happier. The reconditioned rim was great. They helped me find a new rim from a dealer when a reconditioned rim was not available. That is above and beyond. Prices were competitive and the service was outstanding. I had the reconditioned rim the next day! Highly recommend.

  34. Matthew Muller says:

    Buying used wheels can be hit or miss, but not with these guys. The wheel was straight, and freshly refinished. I’m about order another for my 2011 BMW 550i

  35. Mike Carroll says:

    Wonderful service from Aussie Muro of original wheels,a real pro Thank You

  36. Don S says:

    Was looking for a rim for a 2011 Ford Taurus SEL and Ford wanted over $1,000.00, did some looking on the web and found this place. Worked with Rick who spent time talking to my mechanic in NY to ensure I got the right rim. Purchased the rim for under $350.00 and was delivered in five days. Great experience and I thank Rick and will refer you guys every chance I get.

  37. Port Crane Fire Co. says:

    We recently had an issue with the factory wheels on our 2000 Ford Expedition. Rust around the wheels were causing air leaks. We decided to replace the factory wheels. This wasn’t as easy as we thought. We had difficulty finding reasonably priced wheels locally. Finally we found steel replacement rims at original wheels.com. We ordered the wheels and they were shipped to us quickly. The wheels saved our volunteer fire company money and put our EMS vehicle back on the road. Thank you to original wheels.com.

  38. JohnShannon says:

    Great…. Thank you all !!!!

  39. Dennis says:

    Ordered one wheel (2009 F-150) April 2016.
    Great service, no complaints. Wheel shows no sign of cracks, peeling, driving issues or signs of wear after a year of use thru a NE winter of road chemicals, pot holes,etc.

  40. Ken Butler says:

    I needed a factory rim quickly after one of mine became damaged. I received my new rim from over 2000 miles away in FOUR days. The rim was in perfect condition, the price was great and the sales staff were awesome! Great job guys!

  41. Kevin P says:

    I’ve been a unlucky person to have to order two wheels from Originalwheels, but if you are in the position where you need a wheel, these are the guys you must go to. The service and speed of shipping make Amazon Prime seem like turtles. I can’t tell you how much I appreciate the excellent service and premium quality of the product at the best of prices. Don’t go anywhere else.

  42. Brett Tam, Bend, OR says:

    Tried to find steel wheels to fit our 2017 Nissan Frontier for snow tires and local tire places said no one made them. Researched the web and found the “A” rated (BBB)Original Wheels.com. Manny had 4 matching wheels made by the same manufacturer in the same size. Shipping was fast. Out of the box they looked brand new! Had 4 winter tires mounted up and the truck drives smoothly and handles great! Manny was professional and gave me a great deal! Call Original Wheels.com and let them help you like they helped me.

  43. Lang x. says:

    I recently hit a curb and damage the front right side wheel on my 2012 tsx se. Was looking around and found originalwheels and man I’m glad I did. The wheel came in looking new like it came from the factory. Highly recommend originalwheels. Thanks!!

  44. Mike Metzger, Virginia says:

    I recently purchased a wheel for my BMW X5 from Original Wheels. The purchase was outstanding from the sales representative assisting me through packaging and expeditious timely delivery of the product I ordered. This company is terrific!! I would recommend them to anyone for outstanding service, price and product. Huge THUMBS UP!!!!!

  45. Richard York says:

    Amazing. I ordered the wheel on a Wednesday and received it the following Tuesday: half-way across the country. Very well packaged to eliminate any possible damage. Called my tire store, and had it on within a couple hours. Looks great! Thank you, Origial Wheels.

  46. Steve Scott says:

    Got my Cavalier rim today, well packed and in as advertised condition. Thanks, Steve Scott

  47. Marayna says:

    Needed to cancel an order last minute, they were very friendly and helpful and were able to stop the order in time for me. Great customer service!

  48. Greg B. says:

    I had just got my 97’ Dodge Ram 2500 back from the body shop. New fenders and paint, it looks as new as it did when I bought it back in 1997. However, the rims looked every bit of 21 years old. It took me about a week of searching before I came across OriginalWheels.com. My rims just showed up today and I opened them immediately, like a kid on Christmas morning. These rims will complete my trucks restoration and make it look like it did the day I bought it, these rims look brand new!!! Thank you OriginalWheels.com!!!

  49. Steve says:

    I bought a wheel for a 2001 Ford Van. Looks brand new. Arrived on time. Well packaged. Great Job. I would buy from them again for sure.

  50. A Dins says:

    I needed a replacement stock wheel for my 2011 Camaro SS/RS. I found one on here, called and verified it was the correct one, and ordered it. The wheel was shipped and made it to my house in about 3 days total from purchase date, Awesome! The wheel was packaged great and the box was very tough, no issues at all. The wheel was perfect! Put it on the car shortly after receiving it and it is perfect, no more wobble from my old bent wheel.
    Super service from the folks at originalwheels.com. Thank you very much!

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