Customer Comments for OriginalWheels.com

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At OriginalWheels.com we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.

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393 Responses

  1. Pete says:

    Good price got here fast looked like new

  2. Ques Boston says:

    I did not think any one would have these wheels available and in such great condition. This thing was perfect and the guys there were very nice and helpful. I would love to come back and do business here again..Thank you sooo much!

  3. Terry says:

    I found the wheel I needed, and it was delivered quickly. Nobody else had it but Orginalwheels, great job.

  4. Pete says:

    Very easy transaction. Items arrived quickly and as described. I would recommend to everyone. Great experience!

  5. Floyd says:

    Extremely pleased with my purchased. Ed Martinez is a true professional and he represents his company well. I would recommend this company to everyone. They deliver top quality product and top quality service.

    Thanks again!

  6. jeff says:

    you folks made it too easy thank you

  7. Diana Partusch says:

    What a great experience. I needed a wheel, I looked around on the internet and saw this site.. The price was good. I ordered the wheel and then worried. I gave this company my money and know nothing about them….To my relief, I received the wheel very quickly in the mail. It was packaged like a crate of eggs and exactly what I needed. Great company and I will pass the word. Thanks soooooo.. much.

  8. Scott Winter says:

    Great value, great service and great delivery! I highly recommend OriginalWheels.com!

  9. Stephen C. Creswell says:

    Hello all , I send all my friends and people who need you to you.Now i need your help I’ll call you.

  10. Reta Elkins says:

    My experience with Wheels was great. No problems,and if I need another I will order from you
    Thank You

  11. Rick Cappucci says:

    Awesome. My wheel arrived in like new condition. I couldn’t have been happier.

  12. John Sannes says:

    I ordered a set of replacement wheels for my 2006 4-Runner. They arrived Super-Fast (same state) in heavy cardboard boxes, the rim of the wheels covered in cardboard, and then wrapped in plastic. The wheels had an excellent paint finish. I had the tire company spin the wheels on the balancer just to make sure; and they were in great shape. I would definitely recommend OriginalWheels.com if you are looking for a factory replacement wheel. I feel that I got a great price, I got exactly what I wanted, I got fast service and because they were so well packed UPS did not smash them to pieces. You Guys Rock!

  13. Chad Moon says:

    Great service, quality, cost, and on-time delivery!

  14. Billy says:

    I purchased a spare wheel rim for my 2010 Nissan Xterra and picked it up the next day. The sales person was very pleasant and helpful; he allowed me to size the item with the existing tire I brought.

    I made a huge mistake and bought online from Finish Wheel who sent the wrong size and refused to answer any calls I made for the exchange.

    I am extremely happy with my purchase from Original Wheels.

  15. bob koole says:

    faster then expected delivery of the wheel i needed to get my Z back on the road, thanks.

  16. Joseph Kalar says:

    I received my order very fast and the staff was very helpful. The rim I ordered fit just right and I would definitely order from them again.

  17. Mike in Denver says:

    Bought 4 new wheels for my Beemer – great company to deal with! Good price, availability, reasonable shipping.

  18. Steve Dolasisnki says:

    Great Job! I got a hard to find Acura wheel in two days. It was “factory fresh – Perfect.

  19. Salvador Acosta says:

    Everything good…. Thank you very much

  20. Thomas says:

    Received an excellent product, wheels looked like new from factory; service was quick, and the prices are very fair.

  21. Dennis says:

    Purchased a Vovlo rim for the wife….same arrived in perfect condition as promised…
    Thanks for the quick service….could not have asked for better….

  22. Anonymous says:

    You folks were fast and very professional. I appreciate all of you and your work ethic. There isn’t many of us left. My Miata has a new whell and is again making me smile at 100mph.

    Peace

    Bill Berry

  23. DG says:

    Got exactly what was ordered.

  24. BRENDA FINCH says:

    COMPLETELY HAPPY ABOUT MY PURCHASE. AND HOPE TO PURCHASE MORE NEXT SPRING.
    THANKS AGAIN. BRENDA

  25. Natasha Caldwell says:

    I purchased an alloy wheel for a S550 Mercedes-Benz. It worked perfectly. I will purchase again.

  26. Michael Skalitzky says:

    We were very happy to find a replacement Aluminum wheel for our 2006 Chev Malibu Maxx SS. The original wheel we discovered had been bent in the inside of the rim, so we could not get our tires rotated and balanced. The replacement wheel looks great, the new tires are on the car, and my wife really enjoys the way the car now drives and handles. Thanks for being there, and for your quick response to help solve our problem…….MichaelJ.

  27. Sue Hunter says:

    Gus was very helpful to make sure we ordered the wheel I needed. The wheel arrived as promised. Absolutely no problems. Good price. I’ve recommended you to my mechanic and I would expect them to be calling you in the future.

  28. C. Chaney says:

    I was eager to purchase a quality set of replica wheels for my Lexus GS 350 and struck “gold” when I came across Originalwheels.com. I was immediately impressed after watching the intro video and had a good sense the quality of product I was seeking to purchase. The customer service over the phone was outstanding- quick, friendly and direct. They had exactly what I needed and to my surprise were able to offer an additional discount. The wheels were delivered in less than 2 business days without any special shipping options and when I opened each box- the rims were awesome. Excellent quality, clean and flawless. I highly recommend originalwheels.com as the wheel “broker” of choice.

  29. Ian R Schneider says:

    Absolutely excellent. Great wheel, fine price, quick delivery. As General McArthur said in WW II,
    “I shall return.”

  30. jay scott says:

    They were curtious, prompt and I got what I ordered fast! Thanks guys!

  31. Elden Ross says:

    I’m very pleased with the wheel I purchased. Would not hesitate to recommend you to other friends.

  32. Juan J. Horrillo says:

    Very good product and great service…. happy with price and fast delivery

  33. Sharon Williams says:

    Received what I ordered within a timely manner. Product working well so far.

  34. Steve says:

    Great stuff. Fast shipping. Beautiful rim at a good price.

  35. Anonymous says:

    Thank you so much for your quick delivery of my Mazda Rim I am very satisfied with your service..Thanks again….Jeannine Gagnon

  36. Tom martin says:

    Great experience. The wheel for our 2001 Toyota Camry looks great on the car.

  37. Don Mayo says:

    The experience was great, due fully to the hard work and customer service provided by Heather. She made all the difference and did not forget about me when thing got tough. Thanks Heather!!!!!!

  38. Anonymous says:

    you all rock !!!! I ordered wheels and we made a mistake and you helped us ship them back and solve our problem with no hassels !!! good customer service . I will be back !!!!

  39. Todd says:

    The wheel i received is in great shape & I received it rather quickly. I’d recommend to a friend for sure !

  40. OSGOOD says:

    All good! The experience was all good. These guys have great customer service, timely shipping and receiving and they are genuinely “nice guys”. They are very helpful and resourceful. I had a hard time deciding on rims, but this team of professionals were there to assist me from start to finish.

  41. Gary Lamarand says:

    My rep(Gus)worked very hard to get me a wheel in the shortest time possible. The only issue I had was when i install the tire and tried to balance it I found the rim to be warped. The tech said i would probably not notice it, and I have not yet noticed it.

    Thanks,
    Gary

    • admin says:

      I’m sorry to hear that it did not arrive perfectly round! This is the one big issue with shipping is that we can’t control what happens to it once it leaves our warehouse. Glad to hear it did not cause any problems, but if it ever happens again just let us know and we can exchange the wheel.

  42. Bill Takanabe says:

    you guys have it together, wheel looked like new, was ready for will call on time, fair pricing, very pleasant transaction.
    tks again

  43. Glyn Bailey says:

    quick purchase, quick delivery all went as expected…………thanks

  44. Alphonso Mills says:

    I was pleasantly suprised with my experience with your company. After placing my order the merchandise was shipped in a timely, the rep just helped me to get the proper merchandise without incident!!! I was again surprised to recieve the replacement merchandise so quickly. I will definitely recommend you to my friends!!!

  45. Bob Mazzoni says:

    I purchased a wheel for my BMW X3 and could not have had a better experience. The wheel was like new, the price was reasonable and the shipping was timely. I would purchase again if the need arises, and will recommend Original Wheels to my friends.

  46. richard nissen says:

    Thank you very much for your assistance. Your employees were very pleasent and quite helpful

  47. Doug Varrieur says:

    The company worked hard to find he rare wheels I was searching for. They found them and I received them in good order. Unfortunately one of the 4 wheels didn’t quite match so they were returned. The company gave me a FULL refund including shipping without any hassle or problems just has promised on the web site…. Thanks Eddie!

  48. Greg L. says:

    Excellent service and the wheel for my MB was as advertised. The finish was close to the original but not an exact match.

  49. Gilbert Brassard says:

    Great,Wonderful,Thanks just as promised

  50. Damian Hilton says:

    Good experience….Had a bent rim on our Toyota Avalon that was wearing the tire and constantly causing problems with the tire connecting to the bead. Could not keep air in the thing. $$375 from toyota…$185 from Original Wheels. My tire no longer leaks… That one rim looks better than all the rest, but when I am just trying to get my family from point A to point B looks be damned. Function be premium. The price on this was appropriate. They are not overcharging for something but offering people a option when they bought from a company(Toyota) that tries to gouge you every chance they can on parts. Our Lexus is worse! So good experience.

    This is what america is about…hard working and competitive small biz giving the consumer more value.

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