Customer Comments for

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.


381 Responses

  1. Peggy Logan says:

    I was very pleased with my purchase at Original Wheels. Customer service was very helpful & friendly on the phone & my purchase was delivered in a short period of time as promised. Thank You!

  2. Phillip says:

    The wheel I purchased was exactly as advertised and the delivery was prompt.

  3. Carlos says:

    Thumbs Up. Great experience!

  4. Ernie Nelson says:

    I recently had a problem on the road, here in Calif., that caused both of my wheels & tires on the right side of my 2006 Chevy Uplander van, to be destroyed. I went to a local Chevrolet Parts recycler, and had 4 wheels shipped out, from various locations around Calif. Every one of these used wheels came in bent. I then found, online, and was very pleased to find that they could send me brand new, factory replica wheels. I was very happy with the price, and the shipping was very quick. I had my wheels within 36 hours. The wheels arrived packaged very well, in heavy cardboard boxes, and, fit my van perfectly. I would not hesitate to use again if I needed to.

  5. Myrian Owen says:

    Perfect Purchase ! Great price!

  6. Hedrick Speedsports says:

    We just received my new original factory Ford steel wheels! To start with the packaging the wheels were shipped in was GREAT! And the wheels are awesome! Normally it is kind of hard to get excited about a “factory steel wheels” but for our original 1972 Ford Bronco project, these worked great with their factory hub caps. These OriginalWheels worked out GREAT! Thank you, Hedrick Speedsports

  7. George Ane Shultz says:

    My mechanic could not believe that the wheel was a used wheel. He said it looked new. I was so please at how quickly I received the wheel. Would use you again.

  8. Brett says:

    I ordered one rim for my 2008 Ford Ranger for one that had a slight bent where the tire and rim meet. Today I got new tires and had the new rim installed with a new tire and it looks fabulous. I’m definitely ordering from this company again if I ever need another rim.

  9. Cary Cheek says:

    Group did an excellent job. I was well pleased!

  10. RH Smith says:

    Very pleased with my wheels ! Exactly how they were described. Very quick shipping.

  11. Brett says:

    I ordered a rim for my 2008 Ford Ranger from when one had a bend in it from when I accidentally hitting a curb. The rim practically looked brand new when I received and will use these guys again if I ever need another one.

  12. The Bracys says:

    Raul is a lifesaver! After dealing with a competitor who provided horrible service we found Original Wheels. We received our wheel on less than 2 days! Thank you all for your awesome service.

  13. Sheldon says:

    Great product no problems what so ever

  14. Steve Marchak says:

    Hit a pothole and needed a new wheel for my 2010 Mustang GT..the Dealer wanted over $500 for a used wheel and would take a couple weeks to find one for me. I found Original Wheels and within a few days I had my wheel. Excellent and fast service! The wheel I received was clean and looked brand new, which was better then I expected !! and I saved hundreds of dollars compared to what the dealer wanted to charge me for a replacement used wheel. If I need to replace another wheel on any of my vehicles, I will defiantly order from Original Wheels again. Even the dealer was impressed with the quality and speed that I was able to get the new wheel. They were going to start using the site !!

  15. Jenny says:

    First time user of this site. Professional and very quick to receive what I had ordered. I was also very satisfied with the price and would recommend the site for sure!

  16. Ken moore says:

    The wheel arrived on time and there were no problems. The wheel was flawless and it saved me a ton of money from having to order a new oem wheel from the dealer.

  17. Lois in Kansas says:

    Thanks for the quick shipment and super packaging. The wheel showed up in great shape.

  18. PamV says:

    The whole experience was great…I ordered online and 2 days later I received a wheel that would have sworn was brand new!!! Great online purchasing !!!

  19. jeff says:

    bought the wheel rim in Jan and so far so good. online ordering was no hassles and wheel rim was like brand new — performing well so far.

  20. Karl B says:

    My order was shipped quickly and the wheel was in perfect shape for the right price. I would definitely use Original Wheels again and recommend them to my friends.

  21. HOWARD E DAVIS JR says:

    My wheel arrived as promised and it looked great! If I had three more that looked this great I would be ecstatic.

    Wonderful find for my 1989 Olds 98!

  22. NJ David says:

    You guys were great

  23. Kathy M. says:

    I ordered a wheel from you and had it sent to the Mercedes dealer in New York where my daughter’s GLK was being repaired. You saved me several hundred dollars and were a delight to do business with. Thank you for a terrific experience!!

  24. John in Excelsior MN says:

    Yes, I was skeptical when first reviewing this site but the BBB (Better Business Bureau) endorsement is very credible and I placed an order for 4 BMW ORIGINAL EQUIPMENT RIMS for my X5. The people with whom I talked on the phone were exceptionally cordial and helpful. The wheels arrived within a few days of the order, and THEY ARE IMMACULATE. FULLY AS GOOD AS BRAND-NEW FOR LESS THAN 1/2 THE COST FROM THE DEALERSHIP. 1000% SATISFIED I AM!

  25. Scott Gray says:

    My experience with Original Wheel was great! Ordering on their web site was fast and easy, and my new wheel arrived just days later. The wheel was clean and flawless and looks great on the car.
    Thanks Original Wheel, you really deliver!

  26. Rob T says:

    Original Wheels provided an excellent product and superior service. Exactly what I expected. I will use them again and recommend them to others needing this product. Thanks OW, great work!

  27. kevin colgan says:

    I received the four chrome rims, excellent condition. Very pleased, thanks

  28. rodney smith says:

    The wheel I got was what I was looking was for,the product was excellent,the company is fantastic fast shipper,easy to to order from,the whole experience is awesome.

  29. Jim Hanson says:

    Needed 2 wheels for my BMW 525I and used the internet to shop around. Most places had my style on back order and wanted me to place a deposit for ones coming in. Contacted OriginalWheels and my size and style were in stock!!! Ordered them and received in timely fashion. HIGHLY recommended and will use them again—SERVICE was awesome!!! Many thanks to OW for superior customer satisfaction!!

  30. Paul Schlosser says:

    Original Wheels was great to work with! The personnel were friendly and professional.
    We will recommend and use again! Thanks

  31. Anonymous says:

    I am thrilled with my wheels, they are beautiful and perfect and arrived really fast.

  32. SM60 says:

    I give two thumbs up for Original Wheels. Great customer support with helpful folks at the phone. Bought a wheel for my 1991 Honda Civic a while ago. Just got it installed. No blemishes on the rim, had a fresh coat of paint, no dents, it was as if brand new! Will buy from Original Wheels again. Also, I should give my regards to the folks at Original Wheels who pack the wheels for shipment. Perfectly packed in custom packing material that would do any industrial packaging course proud.

  33. Rye D'Orazio says:

    I had an excellent experience dealing with Original Wheels. Good price, friendly staff who knew the products and best of all a follow-up call to make sure I received the product on time and it met my expectations. Highly recommend Original Wheels.

  34. brad says:

    Very hard to find my wheel. Spent some time with customer support. I was totally satisfied when I received my wheel.

  35. Greg Reed says:

    My experience with original wheels was more than great. They helped me on the phone, pick the right wheel, and get it ordered. The shipping was very fast and the wheel looked new. Thank you. Greg

  36. Richard Sodders says:

    My order experience at Original Wheels was great! I received them in amazing time and found the entire process good. The wheels were in perfect condition as well. Thanks for the wonderful experience and I know where to call if I need wheels again!

  37. Jackie Scoggins says:

    We order our wheel for our Toyota yaris and it fit and was delivered as they said and the price was reasonable. So it is a trust worthy site..

  38. Kenneth Kendrick says:

    Easy ordering process, fast shipment, excellent product. 5 star service!

  39. Charles says:

    Thanks so much. Excellent service, rim looks like new.

  40. Douglas Boren says:

    Thanks for the very prompt service, the wheel was like new and I am very pleased. Doug

  41. Michael Kale says:

    Just purchased a set of Bullitt wheels for my 2000 Mustang Convertible and could not be more pleased. They looked better than expected right out of the box, and even better on my Mustang! Nice job Original Wheels…

  42. Gary Peterson says:

    The rims arrived in the time that was promised and they were all in excellent condition and look nice on my car. Great Job. 5 star service.

  43. john thompson says:

    I ordered my rim and wasn’t sure if I made a good choice, wasn’t sure if the rim would match and was it good quality. Well I received the rim in a few days and its amazing I cant tell the difference from the new rim, from original rim. I would definitely order from original wheels and recommend your company to friends.

  44. Peter, Hillsborough NJ says:

    What a great experience. Ordered my SAAB rim on Monday and it was delivered on Wednesday and mounted later that day. Our local GM/SAAB dealer wanted me to come in and look at the rim and then it would still take a week to order the new replacement rim. Who wants to drive a doughnut tire for a week. Thank You Original Wheels you made my day.

  45. Jansen says:

    I had been searching for 2013 Equus rims for one of my back tires, called for 2 weeks straight with none in stock. Then I spoke to Raul on my third week and he said he had a rim in stock and that it had to be re-dipped in chrome and that it would take about a week to get it finished up! For the great price I bought it, honestly it was like BRAND NEW!!!! Super GREAT PRICE and quality and workmanship was beyond perfect! Thank you Raul and Original Wheels!

  46. Jason Holt says:

    I just bought a replacement wheel for my Ford Edge. This website is user friendly and I called to verify the wheel was available and the correct wheel. The sales staff were extremely knowledgeable and took extra steps to insure that I was ordering what I needed. I will write another comment after I receive the wheel in a few days. Thank You and I highly recommend this web site and company.

  47. Eddie Hart says:

    I needed a replacement aluminum alloy low profile rim for my 2008 Kia Spectra5, a pot hole hazard bent the inside edge and it was ruining my tires and smooth drive. I almost gave up because there were no used matches in East Tennessee, and a new one was over $400. Then I found They came through with a great web site, easy to find match, half the price of a new wheel and great delivery service. The wheel looks great, and rides great….what more is there to say? Oh, how about, I will recommend them whenever I can and call on them again if I ever need their services. Thanks!

  48. loui fernandez says:

    great wheel, fair price thanks

  49. Rob Klemm says:

    From my initial inquiry through the purchase and receipt of the wheel I purchased for my 911 the entire experience with was professional and pleasant. Not to mention, the wheel saved me quite a bit from having to purchase a new one directly from Porsche.

  50. Paul Ferguson says:

    I received my wheel very well packaged and it looked Brand New as advertised. I thank you all for such great and speedy service and I am SURE I will be a returning customer with a teenager in the house and driving now. Seems he always has an excuse for checking curbs. LOL!! But he does get the bill for them saw well. Thanks for a great honest deal and Fast service as promised.

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