Customer Comments for OriginalWheels.com

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At OriginalWheels.com we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.

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367 Responses

  1. Marc O'Neal says:

    This was an incredible experience. I got what I needed for a great price with a great shipping rate as well. Recently, I ran off the side of the road and when I came back onto the road, I hit a jagged piece of concrete that was part of the road. It bent my rim up so bad that the tire was thrown out of balance. I called the dealership and they wanted $207.00 for a new wheel. I found this site and I got it for $90.00 with $25.00 shipping. When I received the wheel, it looked brand new. Everything fits and I am fixed now. Thanks for great products, great pricing and great fast service. I will highly recommend this site to everyone I know.

  2. Rolf A. Buchmann says:

    I have nothing but the highest praise for your company, your staff, your integrity, and your helpfulness in my experience with ordering a set of wheels for my 2007 Mercury Grand Marquis. Your staff was most helpful in assuring me that what I ordered is what I would receive. I was able to send digital photos of the wheels I needed and your staff person responed immediately that you had the right wheels.
    They arrived in perfect condition a few days before I had expected their arrival. You are to be commended as an American company in the tradition of excellence.
    Thanks again for your super service.
    God bless,
    Rolf A. Buchmann

  3. O'Dray Anderson says:

    Very very happy with the original wheels. Great place to shop.

  4. Tom C. says:

    Excellent quality and a quick turn around time!! Thanks Jr

  5. Richard Wilson says:

    Awesome selection fast delivery and easy to Shop online def will use site again :-) awesome!!!!

  6. Randy Sweetin, Stuttgart, AR says:

    Great Experience!!! Dealt with Jr., and Jr. was extremely professional and helpful. I have an ’07 Silverado, and a freak accident ruined one of my original GM chromed aluminum 20″ rims. The GM dealership had quoted me $712.00 for a replacement rim, but that the rim had been discontinued. So I goggled Replacement GM chrome rims, and found Original Wheels. Jr. did and excellant job of finding one at one of there other locations, sent me a picture, and gave me an option of accepting what they had classed as a “B” condition rim at a discounted price, or re-chroming the rim at the full price. Either option was almost half of what GM wanted even if they could get it. After viewing the pic., I accepted the rim as is, and couldn’t be happier with the condition, and the time frame at which they got it to me. I give Original Wheels an A+ in every catagory, and have already recommended them to two other people. Thank You Original Wheels, and Jr. for job well done!!!

  7. John in PA says:

    Wow! Wheels are almost new! I will definitely buy from Original Wheels again.

  8. Chuck Landry says:

    How could this experience with Original Wheels be any better?
    The rims for free…
    Customer service was 11 out of 10…Heather is the bomb!Make sure you ask for her.
    The quality of finish for 26 year old Toyota turbo rims was second to none…11 out of 10 also!
    Shipping and packaging was perfect, could of shipped nitro glycerine in that box safely.
    Over all, if you cannot tell by now, and especially for the price, nobody provides what they do, especially for the price….I’ve looked for awhile. NO disappointments!

  9. Gary Litvin says:

    Excellent experience as promised

  10. Billy Taylor says:

    Great Experience, you exceeded my expectation for service and prodect.

    Thank you

  11. Tom says:

    Website easy to use. Shipment arrived timely. Thankfully you had the wheels for my 1999 Explorer which I was having trouble tracking down. I will probably be ordering another 2 from OriginalWheels.com in the future.

  12. Juan Flete says:

    Heather was great, she guided me through my purchase and I’m very satisfied. Two “Thumbs Up”.

  13. Jose gomez says:

    Exceptional service with quality product. Highly recommend to anyone. Thanks for speedy transaction

  14. Mike says:

    Got the wheel I needed for a great price quickly.

  15. Matt Thompson in WV says:

    I ordered a factory replacement rim for the wife’s car. It came in promptly. The price (including shipping) was the best, and the product I received was exactly what I needed. No hitches from warehouse to doorstep.

    5 stars from me.

  16. Lee Dabagia says:

    Awesome customer service, great prices, beautiful wheels! Thank you, Original Wheels!

  17. Don Morrison says:

    The service was great and the price was very good compared to the dealer. The wheel looked good and the packing was just as it was described in the video. I was not sure about ordering when I found the site, but this was a very good experience. Thank you for the great phone servicde and quick delivery.

  18. Anonymous says:

    Good product. On time delivery.

  19. Paul H. Torres says:

    Original Wheels Inc ,
    I would like to express , great compliments to the customer service rep , Junior . Being a first time customer , he made sure I was fully informed , about the product and personally checked the inventory . I also needed hub caps , and he made that an easy buy , too . His professionalism , courteous manner and friendlines , guarantees that I will have everything GOOD to say about Original Wheels , as a company . Original Wheels , in my opinion , made an excellent choice in hiring this individual . I will definitely recommend this company , for anyone needing these products .
    Thanks , Paul Torres.
    P.S Your prices are most competitive around !!!!

  20. Mike says:

    Quick……..new……ready to go….thanks

  21. Mike says:

    I ordered two new wheels for my car as I had bent rims from pot holes. One sent was the wrong wheel but I called and was immediately sent a return postage sticker. I sent the rim back and within the week I had the correct rim. Had them put on the other day and they are working great. Also, they were about half the cost of what the dealer wanted and the dealer wanted my old rims. I was able to scrap the old rims and got about $30 for the metal. Good stuff, Thanks

  22. Peter Navesky says:

    Neede two replacemnet alloy wheels after my wife decided to successfully impale her Ford Fusion Sport on the curb and gutter! Original Wheels had them in stock and shipped them right away. Now if they had ony had the shipping address correct! But I thru UPS I was able to contact the UPS driver and get them before they were sent back. They look GREAT!

  23. Betsy says:

    Great customer service and great deals!

  24. Ivan galindo says:

    Experience was great and received the rim fast. Thanks

  25. S. Webb says:

    I was very please with my experience with Original Wheels. The staff got me exactly what I wanted in a quick and timely manner, and they got my order right the first time. I been driving with my new wheel for a few weeks now, and I must I’m very satisfied with my wheel. Thanks Guys for a job well done. I will recommend Orginal Wheels to anyone who is in search of new wheels or hubcaps.

    Thank Again,

    S.Webb (A Satisfied Customer)

  26. Jason says:

    From the second I opened the boxes I knew I made a good decision ordering from Originalwheels.com. The wheels were very well packaged, and the wheels were freshly painted and looked brand new. Thank you for a smooth and easy transaction!

  27. Sarah says:

    I ordered a wheel for Original Wheels, but unfortunately it didn’t work. The customer service was great, very friendly. They paid for the return postage and refunded my credit card in a week. I wish the wheel would have worked, as it would have saved me a bunch of money! Thanks Original Wheels! You get thumbs up from me!

  28. Randy F. says:

    I was in a bad situation with a bent wheel and had to turn in my lease in a few days. The dealer was
    going to charge me $650 for a new wheel. Original Wheels sold me a beautiful, like new wheel for less than half that. When I unpacked it, I thought it was a brand new wheel. It was such a relief. Don’t bother buying new wheels when you can get like new wheels from Original Wheels. You’ll never pay dealer prices again. Please support Original Wheels, you won’t regret it, guaranteed!

  29. Bryan Lee says:

    I bought four OEM wheels for my BMW. The web site made it easy. Jr. provided Super Five Star Service! I had the wheels in a few days, the price was right, and no issues. Thank you!

  30. Callaghan says:

    Great experience and customer service

  31. Marlene says:

    Perfect!! Great customer service, and the wheel was delivered as advertised. Bravo to you all.

  32. Stephen Gabrilove says:

    Very friendly service and GREAT service. It is very refreshing to do business with people who do what they say.

    If and when I need another wheel they will the first and last people I call

  33. James Hackbarth says:

    The customer service was awesome. They called to confirm that they were sending me the correct type of wheel I had ordered. There were two different “textures” available for my vehicle so they called to identify my wheel type exactly. The wheel arrived in perfect condition, and it was the right one I needed. Kudos to a company that you can trust.

    Thanks again! my truck is back to normal after a curb hit in snowy Wisconsin

    Jim

  34. Hugo Vargas says:

    You are amazing, everything was perfect, thank you, sincerely.
    Happy costumer from Florida

  35. Jim Cross says:

    Awesome wheels, love them!

  36. Ken says:

    I have 2 say I was OVER JOYED with the FRIENDY staff & the GREAT rim I GOT. I could not believe it was a USED rim. When I needed a new rim 4 my 2009 Chev. Cobalt I went on line & found ORIGANAL WHEELS. The rim was at my door in 4 days & I was blown away at the great rim which only cost me $175 when a NEW one at dealer was $400. It was so clean & in top shape , not a dent or mark on it. Thxs again U guys & U are HIGHY being recommend to all my friends if they need a USED rim

  37. Gordon Moody says:

    You were very helpful, the service great and the rim got to me very quick, 2 days. I will use original wheels for any future purchase. Thanks again and i will recommend you to all my friends

  38. George H says:

    The wheel I received was just what I needed and I received it proptly. It was like new
    and worked just fine. The cost was reasonable. I will recomment you all to my friends.

  39. Domein Steele says:

    I just wanted to let everyone know that I had the most pleasureable experience working with Jr. from Original Wheels on my 1st initial call and every call thereafter. Jr. and staff was very professional, helpful and knowledgeable. I purchased some Original Chevy Malibu wheels (Chrome) that I had been looking for since I found some at another wheel company but when I wanted to order them they no longer had them in stock and I was told that I could send my wheels so they could chrome those. I was surprised after speaking to Jr. from Original Wheels and ordering the wheels that I actually received them the next day whereas at first I was quoted of possibly getting them within 5-7 days, SO EXCITED! The ONLY down part to purchasing the wheels from Original Wheel was that the wheels cost me a little more than what the other wheel company were selling them for, however I didnt have to send my wheels in to have them chromed so I now have to sets. This gives me a set for the winter and a set for the summer. COOL! I didnt agree with the fact that the wheels didnt come with the center caps to them and I had to pay for the caps, especially in chrome. I felt that for the money I spent they should have just thrown the caps in. Overall, my experience was a GOOD one and I would order from Original Wheels again.

  40. BARBARA@DAVES WHEEL ALIGNMENT says:

    VERY PROFESSIONAL STAFF…QUALITY WHEELS…QUICK DELIVERY…PLEASURE TO DEAL WITH…RICKY AND JR WERE GREAT…

  41. Paul Kushner says:

    I ordered two wheels for my wife’s 2008 Mazda3. I shopped around and Original Wheels had the best price. The wheels arrived on time and as promised. They were an identical match to the other two wheels on the car, and I had them installed before my wife got home from her business trip, so I didn;t have to tell her I jumped a curb and cracked two of her wheels. I did tell her, but she would have never known by looking at the wheels.

    Thanks for saving my butt!

  42. Sean Harper says:

    Please disregard the last one as it was not complete. I was a bit cautious about ordering over the phone however the person who took my order was very accurate and precise. I have different size wheels on the front and back and he knew just what to do. The dealer was quoting me 800 to fix all of the damage on my X5 21’s. I ended up buying a full brand new replica set for 250 each or 1000 total. The replica is just as good as the original. You cannot tell any difference. From now on instead of paying 175 to have a wheel with a lot of curb rash I will just buy 1 new one for 75.00 less! I ordered and paid for next day shipping. Check this out, I casually mentioned to the guy that took my order that I would be catching a flight the next evening and asked if they would arrive by 10:00. THEY ARRIVED 3 HOURS AFTER MY ORDER WAS PLACED!!!!!!!!!!!!!!!!!!!! These guys are top notch and I would put my name on recommending to anyone. Thank you guys very much

  43. John Jordan says:

    Had a great experience with your company. Even though the original shipment was the wrong colored wheel, I talked to Rick and he corrected the problem, sent me a shipper to return the wrong wheel and in turn I received the wheel that was ordered and it was in excellent condition (like new). Please send a word of thanks to Rick for his no runaround quick action. The wheel is mounted and looks great.

  44. Jason Grenier says:

    NO BAD SERVICE HERE!!! if i ever need a wheel ever again i will be coming back..i ordered off the website and everything was so easy and went smoothly… even told me when shipped and what day it was going to arive and it was all within a couple days…awesome job!!! thanks a lot

  45. Anonymous says:

    Great job and great product..Ordered from somewhere else and the product sucked and the service sucked

  46. Jeff Graves says:

    Great Job! Heather was great!

  47. Jim Hackney says:

    My replacement wheel for my 2004 330i ZHP was just as described, couldn’t be happier. Thanks for the great service also.

  48. Anne-Marie Michael says:

    I got the wheel in record time,and it was just right! So easy to order and so easy to have it mounted on the new tire I had ordered about the same time. Now I don’t lose air in that wheel (the one I replaced was warped). Thank You!

  49. Anonymous says:

    I demolished two of the wheels on my 2001 BMW 328i on local potholes and needed replacements. My excellent local auto mechanic reported that even second rate replacements would be too expensive to consider. My wife found the Original Wheels website on the web. The price seemed very reasonable, the wheels arrived promptly and are hard to distinguish from the originals (except they’re a lot cleaner). My mechanic said they look fine. No complaints. I recommend Original Wheels without reservation.

  50. Dave Checque says:

    I ordered 2 rear chrome rims for my 2004 BMW M3. These rims were re-chromed, and are just like new. I’m very happy and when ready for some more rims I will be ordering from them. I would recommend them highly. These rims were very hard to find in a chrome finish.