Customer Comments for

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.


381 Responses





  2. Mark Shima says:

    E39 M5 wheels are perfect! Quick shipping and no hassles in buying or shipping process. I would recommend you guys to anyone needing rims (even hard to find rims)

  3. eugene esch says:

    wonderful – the wheels are totally PERFECT!

  4. Deral Brown says:

    Thank you for the fast shipping. The wheel I ordered was exactly what I needed and was in top quality condition.

  5. Dave in Virginia says:

    Absolute excellent experience. Bought an 2007 Avalon wheel at a GREAT price.

  6. George says:

    The purchase I made was a good one.

  7. Skylar says:

    Wheels arrived in 4 days and were in great shape – looked new. Thanks to Heather for great customer service!

  8. Baer Engineering says:

    Great experience. Very easy to deal with, very quick! We had a 2003 Mercury Sable but it only has 30K miles on it. We damaged one of the wheels and the dealer told us that they were no longer available. They told us that we would need to buy 4 new wheels. They then tried to sell us some low profile tires and wheels that would have made the car look “gangster”. No way would that have worked.

    Thanks for your service!!

  9. david says:

    Although I live on the opposite side of the country my order was processed and shipped to my promptly. I ordered a set of four studded snow tires that fit your wheels perfectly. I installed them on my Sienna and I was on the road in minutes. Thanks Original Wheels I would have to give you two thumbs up.
    Thanks, Dave from Maine.

  10. David Fields says:

    I enjoyed the conversation I had today about a set of Mopar Performance SCCA Polished Race Wheels for my neon, but Original Wheels only deals with OEM wheels. I already have those. Thanks for the courteous conversation.

  11. Dale Rauch says:

    The wheel was beautiful…factory fresh looking. Very fast shipping. Thanks!!

  12. Jim Marquard says:

    Really good experience (sorry to say I did return the wheels but it had nothing to do with their condition) and the phone staff was great. I did have the two wheels shipped out of Tampa, Fl come partially open during shipping and might suggest stronger tape to be used.

    I like the quality of the your whole program. I’ll pay something extra always for this sort of experience.

  13. Anonymous says:

    Amazing service

  14. Rosalind V. says:

    Original wheels provided the wheel I needed for my BMW in a timely manner at an excellent price. The process was quick and painless. I would definitely use them again if the need arises.

  15. Anonymous says:

    They did just what they said they would…perfectly clean wheel delivered fast…I am very satisfied

  16. Curt Y. says:

    Quality customer service and packaging. Two thumbs up, thanks for everything.

  17. Terry Cox says:

    I had a great experience with Original The wheel was as advertised and looks fantastic. Thanks……

  18. Ron Blakley says:

    BEST online experiance I have ever had. Period!!! Replacement rims for my 13 year old van. I expected some used rims with some wear and tear on them. What I recieved looked like brand new. Packaged and protected in the shipping box. You guys floored me! They were priced right and delivered actually two days earlier than expected. Great job all the way around, start to finish. Do you guys do replacement wives by any chance?……….Thanks again.

  19. Mike R says:

    Odered wheel it was perfect. Great service.

  20. Jeff says:

    Excellent service, everything came as expected, fantastic packaging and first rate quality.

  21. John Andol says:

    Ordered awheel for a 2012 Volvo S 60. Got exactly what I wanted and it was a very The Wheel was just as describe lke new.


  22. Larry B says:

    Quick delivery and quality products. I will be using again. Thanks

  23. Dave R. says:

    I purchased rims for a 2008 328i. Matched perfectly and experience was exceptional. Thanks.

  24. Nancy says:

    I am so happy I found your website! I needed a new wheel for my Volvo XC and the one you guys sent was perfect and looked almost brand new (looks newer than the other 3 on the car). I also saved over $100 compared to another site I found. Thank you much!

  25. Sam says:

    Very easy process. Arrived in great condition. Highly recommend Original Wheels to anyone looking for a nice set of alloys. Enjoy.

  26. Anonymous says:

    I purchased a rear wheel for my Mercedes Benz clk 500 which could not be found anywhere and saved over $600 dollars from new and $300 from a so call aftermarket reseller who never came up with a matching wheel. Besides the savings the wheel came well packed and in great condition. If I should hear of anyone looking for a replacement wheel or need another one for myself you will be my first call.

    Mystic Ct.

  27. John B says:

    The customer service is the best I have ever encountered on the internet and is is well supproted by a very knowledgable staff in Gus, Heather & Jr. Originals Wheels has it all; PRICE, PRODUCT AND PROMPTNESS.

  28. Steve says:

    Totally satisfied in every way. Thanks

  29. Ron Davidson says:

    I was in need of a new rim and one for my spare. Most of the places I checked online were a lot higher priced and off line were ridiculous.
    I found the rims that matched my vehicle and had them shipped to me for half what retailers wanted for just one rim. They come UPS and was here within 5 days.
    If you need rims this is the place.
    The only thing I wish is I could have gotten them with the tire pressure sensors attached.

  30. Anonymous says:

    Nice wheels, Shipped quickly, nice value

  31. Anonymous says:

    ordered the wheel, came in the mail wrapped perfectly, went on the SUV perfectly. Good Experience and would buy from them again!

  32. Mike Maddalena S2000 New York says:

    Hey Guys!
    Thanks So Much!!…Received the wheels in 3-4 business days..OEM S2000 stock wheels looked brand new in Perfect condition!!…Packaged beautifully!!….Really great Stuff!
    Thanks Again!
    I’ll Recommend you to all my S2000 Buddies!!

  33. Brian Colvin says:

    Original wheels was great, wheels were in great condition and matched perfectly.

  34. Steve Franco says:

    I must say that my experience with Original Wheels was superb at best, your staff kept me right on track with the availability of the wheel I was trying to match and with that said the correct item was at my front door. I recommend you guys to anyone looking for quality wheels and when you are in a hurry to receive them this is the place to go. Thanks again.

  35. Dorothee P. says:

    Very pleasant experience! No hassle, I received my wheel, cleaned, no crash right at my front door. I will recommend them. Very trust honest business!
    Good luck!

  36. Nancy says:

    I had to find a new wheel for my 2001 Volvo XC fast, and I am so glad I came upon this website. Driving on a not-so-fullsize spare is not a good idea when there’s snow on the road. Original Wheels had the very best price for this wheel and shipped it out quickly. The wheel arrived well-packed and was in perfect condition. Recommend? Absolutely!

  37. Marc O'Neal says:

    This was an incredible experience. I got what I needed for a great price with a great shipping rate as well. Recently, I ran off the side of the road and when I came back onto the road, I hit a jagged piece of concrete that was part of the road. It bent my rim up so bad that the tire was thrown out of balance. I called the dealership and they wanted $207.00 for a new wheel. I found this site and I got it for $90.00 with $25.00 shipping. When I received the wheel, it looked brand new. Everything fits and I am fixed now. Thanks for great products, great pricing and great fast service. I will highly recommend this site to everyone I know.

  38. Rolf A. Buchmann says:

    I have nothing but the highest praise for your company, your staff, your integrity, and your helpfulness in my experience with ordering a set of wheels for my 2007 Mercury Grand Marquis. Your staff was most helpful in assuring me that what I ordered is what I would receive. I was able to send digital photos of the wheels I needed and your staff person responed immediately that you had the right wheels.
    They arrived in perfect condition a few days before I had expected their arrival. You are to be commended as an American company in the tradition of excellence.
    Thanks again for your super service.
    God bless,
    Rolf A. Buchmann

  39. O'Dray Anderson says:

    Very very happy with the original wheels. Great place to shop.

  40. Tom C. says:

    Excellent quality and a quick turn around time!! Thanks Jr

  41. Richard Wilson says:

    Awesome selection fast delivery and easy to Shop online def will use site again :-) awesome!!!!

  42. Randy Sweetin, Stuttgart, AR says:

    Great Experience!!! Dealt with Jr., and Jr. was extremely professional and helpful. I have an ’07 Silverado, and a freak accident ruined one of my original GM chromed aluminum 20″ rims. The GM dealership had quoted me $712.00 for a replacement rim, but that the rim had been discontinued. So I goggled Replacement GM chrome rims, and found Original Wheels. Jr. did and excellant job of finding one at one of there other locations, sent me a picture, and gave me an option of accepting what they had classed as a “B” condition rim at a discounted price, or re-chroming the rim at the full price. Either option was almost half of what GM wanted even if they could get it. After viewing the pic., I accepted the rim as is, and couldn’t be happier with the condition, and the time frame at which they got it to me. I give Original Wheels an A+ in every catagory, and have already recommended them to two other people. Thank You Original Wheels, and Jr. for job well done!!!

  43. John in PA says:

    Wow! Wheels are almost new! I will definitely buy from Original Wheels again.

  44. Chuck Landry says:

    How could this experience with Original Wheels be any better?
    The rims for free…
    Customer service was 11 out of 10…Heather is the bomb!Make sure you ask for her.
    The quality of finish for 26 year old Toyota turbo rims was second to none…11 out of 10 also!
    Shipping and packaging was perfect, could of shipped nitro glycerine in that box safely.
    Over all, if you cannot tell by now, and especially for the price, nobody provides what they do, especially for the price….I’ve looked for awhile. NO disappointments!

  45. Gary Litvin says:

    Excellent experience as promised

  46. Billy Taylor says:

    Great Experience, you exceeded my expectation for service and prodect.

    Thank you

  47. Tom says:

    Website easy to use. Shipment arrived timely. Thankfully you had the wheels for my 1999 Explorer which I was having trouble tracking down. I will probably be ordering another 2 from in the future.

  48. Juan Flete says:

    Heather was great, she guided me through my purchase and I’m very satisfied. Two “Thumbs Up”.

  49. Jose gomez says:

    Exceptional service with quality product. Highly recommend to anyone. Thanks for speedy transaction

  50. Mike says:

    Got the wheel I needed for a great price quickly.