Customer Comments for OriginalWheels.com

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At OriginalWheels.com we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.

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398 Responses

  1. Clive L says:

    Great service. Very professional approach in assisting me in finding the correct wheel.
    The wheel arrived sooner than expected, well packed and in excellent condition. Highly recommended company.

  2. Kip kippley says:

    Was a great experience from beginning to end.

  3. Matt H. says:

    Good wheel for the price. Chrome inserts of wheel had some mild marring in a couple of spots, but nothing major.

    Good Value.

  4. Phillip Marquis says:

    Original Wheels provided me the exact OEM style and type of wheel I was looking for at a reasonable price and shipped it within days of my order. The wheel was in excellent condition upon delivery and I would definitely use Original Wheels again.

  5. Bill McFadden says:

    I wanted to tell you about the excellent customer service I received from one of your employees, Junior Gerardo! My daughter & I had a blowout & freakish occurrence some time back on the freeway in Corona. We hit a sizeable piece of metal on the roadway, and it left a golf ball sized hole in my tire, a gash on the inside of my wheel, and in another apot on the outside of the wheel left a huge bend in the lip next to the tire.

    When I ordered a replacement rim online, on a Monday, I noticed that it would take 1-3 days to process my order, and another 1-5 days to have it shipped to me. I needed it before the weekend, because a friend needed help moving and I need to haul a trailer too, which I didn’t want to do without a spare tire. So, I called Original Wheels to see if I could get it sooner. I talked with Oscar, and he put me in touch with Junior, who helps with online orders.

    Originally, it looked as if there were no wheels that matched mine in California state, and that it might need to be expedite shipped from Texas, which could cost me as much as an additional $125, added to the $282+ cost of the wheel and shipping. Junior said he would check and see if he had any in California, and call me back. Within minutes, Junior called back and said he located the wheel in the Fresno location, and would have it shipped to me no later than Thursday, with no extra cost for shipping, other than the ground shipping I already paid. I was super surprised and happy about this and asked Junior for his name so I could leave a commendation for his excellent customer service for his boss!

    UPDATE: I received the wheel via UPS today before Noon! Wow! Now, instead of being rushed to take it down to have tires mounted, I have plenty of time to get it done! Thanks again Junior, and thanks Original Wheels for having such a great rep on your staff to help people like me! – Bill in Hemet, CA.

  6. leroy kessler says:

    first time using original wheels great experience wheel looks great my customer is very happy thanks again leroy

  7. James says:

    Original Wheels offered the exact wheel I needed for a 2000 Ford F-150 at a very reasonable price. The shipment arrived in short order and in excellent condition. I would highly recommend Original Wheels as a source of OEM style vehicle wheels.

  8. David Herzer says:

    Purchased a like new Lincoln MKX wheel at about 1/2 price a dealer would have charged. I’m happy with everything about the purchase; it was exactly as represented!
    You can deal confidently with this company.
    David Scottsdale

  9. Bruce says:

    I purchased a wheel several weeks ago. The person I spoke to was extremely friendly and even took the time to confirm the 1 (one) they showed as having in stock was indeed there.
    BTW – I was looking for a used wheel.
    Several days later I received a phone call from them advising the wheel had minor blemishes and wanted to know if that was satisfactory with me.
    The shipping time was exactly what they stated it would be.
    I was totally surprised and pleased they took the time to call me and ask as most would simply have stuck the wheel in a box and sent it on in my opinion.
    That is true customer service and it is rare to time.

    I am please with them in every way.

  10. Mark from New Orleans says:

    Delivered as promised, in good condition, and on time. Considering the size of the many potholes here in New Orleans, I’ll be a returning customer.

  11. Anonymous says:

    Excellent excellent service even called me to make sure the color on the inside trim of the rim color was right…didn’t even know there was different colors made for my model….quick quick delivery ordered my tire before I ordered my rim and the rim got to me two days before my tire awesome …

  12. GB says:

    Searched & searched everywhere for a Rubicon wheel could not find one anywhere, original wheels came up in my search ordered the wheel they (original wheels) called to confirm the wheel type & fit.

    The wheel arrived in just a few days! Awesome service wheel looked brand new!

    I would definitely recommend “Original Wheels” and I have done so!

    Unbelievable service, in this day and age you do not expect such awesome service! But these guys deliver.

  13. Jason Klein says:

    Found the rim for my truck cheaper on this site than anywhere I looked. Everything went smooth and easy. Hopefully this rim doesn’t also get stolen. But if it does, I’ll be back to these guys for a new one!

  14. David M says:

    Needed wheels for snow tires for my Audi A4. Wanted OEMs rather than fuss with aftermarket China rims, non-stock offsets, centering problems, and hub caps. Original Wheels listed wheels that matched my existing set at a reasonable price but had only one in stock. Over the next 10 days or so, their fabulous supply chain shipped brand-new-looking wheels from CA, IN, and MD. Packaging was robust. All told, I now have Audi-quality wheels and snows for $800 less than what dealer wanted to charge. Completely satisfied.

  15. Anonymous says:

    Thanks a lot for the excellent service. When I couldn’t find find the wheels I needed listed on your web site, I called and your sales rep immediately found them listed under another make/model/year since the listed ones were the same wheels as the old ones that I needed. I’d be happy to recommend you to anyone. ECH

  16. Don Roberts says:

    Thanks for your expertise in providing “like new” wheels for my 2011 Mercedes 350. Two separate road accidents caused unsightly damage to the original wheels. The replacements are perfect and the price was very reasonable. Thanks again!

  17. Regginale says:

    Thanks for the 2012 Audi A8L wheel that arrived perfectly yesterday. Prompt delivery ( during holiday season), great customer service, excellent price. Mounted and balanced, everything was great. I will definitely recommend to others, thanks once again!

  18. Anonymous says:

    Rick was very helpful in finding the right wheel and getting it delivered

  19. Kenny H says:

    I was looking for the original wheels for my 89 Volvo 240 and for 6 months nothing. Then a buddy told me of Originalswheels.com. And
    Bingo! Hard to find wheels is what I call them.

  20. Anonymous says:

    Excellent value for the money. This was my first purchase using your company and it definitely won’t be the last. Have 3 imports in the family and I look after my vehicles by using quality parts.You all have earned my trust and my business. Keep up the good work. Arthur Guruswamy January 7th 2014

  21. Gary Howard says:

    I ordered a wheel, It came to me within one week in perfect condition. The sales staff was professional and quick to help me select the correct wheel for my car. Thanks for a great shopping experience.

  22. Anthony P. (Kansas City, MO) says:

    I recently ordered a replacement wheel for my son’s 2002 Olds Aurora. The salesperson was very helpful in asisting me with my order and they kept me constantly informed as to the status of my order and when I could expect to receive it. The wheel came and it was an exact match to what was on the car. The wheel was in great condition and looked new. The shop was able to mount the tire to the new wheel without any issues and it looks great on the car. I would highly recomend this company for any of your replacement wheel needs without hesitation. Great Job!!! A+++

  23. Erik Jay Levine says:

    This is a compliment message. I wanted to compliment Junior at OriginalWeels.com on how well he helped me obtain the rim for my 2004 Ford Mustang. I ordered the item online and recieved a prompt call from him directing me to send photos to be sure it was an exact match. I sent the pictures and then he promptly directed my rim to be sent to me and it was in my hands in record time. I really appreciate the hard work he did and the precision in which he did it. My car desperately needed the rim because the old one was bent. It is my spare vehicle but I rarely wanted to operate it for fear that the tire may pop. Thank you Junior for all your help.

    -Erik Jay Levine 01/14/2014

  24. steve taylor says:

    I purchase a wheel last month (dec). It showed up damaged. I contacted orig wheels,they emailed a return shipper and I had a replacement wheel two days later. nice job! thanks again.steve taylor

  25. Mark Bellows says:

    I have used OriginalWheels twice for the same stock wheels on my ford truck. Two of the wheels on my truck had factory defects that caused them to leek through the rim. The replacement rims I received were not just looking like new but solved my problems. obviously tested and confirmed to be quality used wheels at a very fair price.

  26. Sandy Paine says:

    I would really like to commend Jr. on his great customer service. I was in a jam and only needed one rim. He helped me through a few phone calls to get the rim I needed. It arrived promptly and in beautiful condition. I would highly recommend Original Wheels to anyone looking for like new wheels.

  27. Gary Straumann says:

    Very pleased
    quick service and exact match

  28. mark hall says:

    My experience with Original Wheels was the best! These guys are kind, professional and very helpful. The pre owned CTS wheel was in immaculate condition just like they told me it was going to be!

    Thanks you and Original Wheels will be the only place I shop for OEM wheels in the future!!

  29. Don says:

    The wheels for my Santa Fe were in perfect shape and solved my rough riding problem. Wonderful finish and there were no issues in the mounting process. Great price and quick delivery, too! I’ll tell my friends and wouldn’t hesitate to go this route again. Thanks for the great service.

  30. L.Douglas Harris says:

    The wheel I ordered for my Mercedes benz was delivfred in perfect condition,could not tell it from new.

  31. Peggy Logan says:

    I was very pleased with my purchase at Original Wheels. Customer service was very helpful & friendly on the phone & my purchase was delivered in a short period of time as promised. Thank You!

  32. Phillip says:

    The wheel I purchased was exactly as advertised and the delivery was prompt.

  33. Carlos says:

    Thumbs Up. Great experience!

  34. Ernie Nelson says:

    I recently had a problem on the road, here in Calif., that caused both of my wheels & tires on the right side of my 2006 Chevy Uplander van, to be destroyed. I went to a local Chevrolet Parts recycler, and had 4 wheels shipped out, from various locations around Calif. Every one of these used wheels came in bent. I then found OriginalWheels.com, online, and was very pleased to find that they could send me brand new, factory replica wheels. I was very happy with the price, and the shipping was very quick. I had my wheels within 36 hours. The wheels arrived packaged very well, in heavy cardboard boxes, and, fit my van perfectly. I would not hesitate to use OriganalWheels.com again if I needed to.

  35. Myrian Owen says:

    Perfect Purchase ! Great price!

  36. Hedrick Speedsports says:

    We just received my new original factory Ford steel wheels! To start with the packaging the wheels were shipped in was GREAT! And the wheels are awesome! Normally it is kind of hard to get excited about a “factory steel wheels” but for our original 1972 Ford Bronco project, these worked great with their factory hub caps. These OriginalWheels worked out GREAT! Thank you, Hedrick Speedsports

  37. George Ane Shultz says:

    My mechanic could not believe that the wheel was a used wheel. He said it looked new. I was so please at how quickly I received the wheel. Would use you again.

  38. Brett says:

    I ordered one rim for my 2008 Ford Ranger for one that had a slight bent where the tire and rim meet. Today I got new tires and had the new rim installed with a new tire and it looks fabulous. I’m definitely ordering from this company again if I ever need another rim.

  39. Cary Cheek says:

    Group did an excellent job. I was well pleased!

  40. RH Smith says:

    Very pleased with my wheels ! Exactly how they were described. Very quick shipping.

  41. Brett says:

    I ordered a rim for my 2008 Ford Ranger from originalwheels.com when one had a bend in it from when I accidentally hitting a curb. The rim practically looked brand new when I received and will use these guys again if I ever need another one.

  42. The Bracys says:

    Raul is a lifesaver! After dealing with a competitor who provided horrible service we found Original Wheels. We received our wheel on less than 2 days! Thank you all for your awesome service.

  43. Sheldon says:

    Great product no problems what so ever

  44. Steve Marchak says:

    Hit a pothole and needed a new wheel for my 2010 Mustang GT..the Dealer wanted over $500 for a used wheel and would take a couple weeks to find one for me. I found Original Wheels and within a few days I had my wheel. Excellent and fast service! The wheel I received was clean and looked brand new, which was better then I expected !! and I saved hundreds of dollars compared to what the dealer wanted to charge me for a replacement used wheel. If I need to replace another wheel on any of my vehicles, I will defiantly order from Original Wheels again. Even the dealer was impressed with the quality and speed that I was able to get the new wheel. They were going to start using the site !!

  45. Jenny says:

    First time user of this site. Professional and very quick to receive what I had ordered. I was also very satisfied with the price and would recommend the site for sure!

  46. Ken moore says:

    The wheel arrived on time and there were no problems. The wheel was flawless and it saved me a ton of money from having to order a new oem wheel from the dealer.
    Thanks!

  47. Lois in Kansas says:

    Thanks for the quick shipment and super packaging. The wheel showed up in great shape.

  48. PamV says:

    The whole experience was great…I ordered online and 2 days later I received a wheel that would have sworn was brand new!!! Great online purchasing !!!

  49. jeff says:

    bought the wheel rim in Jan and so far so good. online ordering was no hassles and wheel rim was like brand new — performing well so far.

  50. Karl B says:

    My order was shipped quickly and the wheel was in perfect shape for the right price. I would definitely use Original Wheels again and recommend them to my friends.

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