Customer Comments for OriginalWheels.com

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At OriginalWheels.com we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.

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392 Responses

  1. Ron Rutherford says:

    The wheel was shipped as promised, packed perfectly and looked like a new wheel. Thanks.

  2. Greggory Hernandez says:

    I would like to thank you folks for your great service. I ordered a wheel for my Impala. It arrived looking like a brand new wheel. I had the wheel mounted, and months later no leaks running strong. Many thanks Greg

  3. Ted H says:

    Everything went as smooth as silk. Quick service, right product, good price. Would definitely do business with you again if I have a need you can fill.

  4. Dennis Brown says:

    All was what I expected. I saved $170.00 on what I was quoted from Lexus for a new wheel. Thanks. I would recommend and use you again. Am I entitled to a loyality discount on next purchase?

  5. Anonymous says:

    Very good,prompt service. good products.

  6. Fran says:

    I had an EXCELLENT experience purchasing my wheel/rim. I searched a few wheel sites online. I saw a picture of 2006 Lexus 250IS on Original Wheels’ site. I called to confirm the model and size. I enquired about the origin of the wheels in stock. The wheel shipped promptly. Even when UPS delivered the wheel to the wrong location, Original Wheels sales staff tracked it down and had it delivered to me quickly. All smiles on this end. Especially when my Lexus service manager found out I paid one third for what the dealer wanted to charge. Bravo!!

  7. ROBERT in AZ says:

    Great price and quick service.. Wheel looked like new !!! BOB

  8. Nate Curulla says:

    I recently bought some used BMW M3 Rims for a fraction of the cost of what they would have been at the dealer and I could not be happier with my purchase. The order arrived quickly and everything was in great shape. Great job guys!

  9. Janine Holmgren says:

    Original Wheels was great. First they were very helpful on the phone when I had questions and then processing my order was easy. The wheel arrived in the timeframe specified and was in mint condition. Perfect for replacing the wheel I had with a bent rim and the price point…….great. I will definitely use these guys again and recommend them to anyone searching for a replacement wheel for their car.

  10. Matt Shay says:

    I thought it might be some bootleg replacement rim but NO!!!! it was a brand new rim that i normally would have paid $650 from the Nissan dealership. originalwheels.com saved my life. Rim was IMMACULATE and OEM Nissan altima rim and shocked me upon openning my package on arrival. Hasty delivery/processing… it was a Dope success and i am very satisfied.

  11. Jamws Jacobus says:

    He was very satisfied with the wheel you sent Thanks NB

  12. Chip Martin says:

    I was well pleased with my dealings with Original Wheels.

    C. Martin
    Greenville, S.C.

  13. Helen Nelson says:

    I was very happy with the wheel you furnished, my car looks good and runs smooth. The representative was courteous andhelpful. I would recommend your company.

  14. Michael Williams says:

    Yall had the right wheel for the right price! Fast shipping give yall a big A+ in my book. Told friends about ur website and hope you will get there bussiness too1 Thanks again for a job well done!

  15. Julio ( From Chicago) says:

    Well, look for a long time the rim for a 2002 Mazda, and I got it right with you, thanks for doing a good service.

  16. David Ruiz says:

    i posted a comment on my f/b wall….so i get my spare tire stolen from under my truck ( the dogs!) and called every junkyard in the bay area and could not find my rim. Well, Eddie from Orig. Wheels hooked me right up ! I sent him a photo of the lugs nuts and the rims on my truck…couple of days later, heres my rim ,looking like freak’n new no less !!! It was right the first time ! No hassle . Just results. If your stuck looking for wheels and rims, look no further. These are the folks who will take care of you right the first time. I would go back them in a heart beat. Hats off to you guys, good job !

  17. Steve K says:

    I am extremely satisfied with the “Original Wheels” service, delivery and product quality. The BMW rims are excellent! I had the rims mounted and placed on my BMW the day after the rims were delivered.

  18. MIchael says:

    I am very pleased with the quality of the wheels. I bought a set for my summer tires, they look good came in great shape and are working perfectly for me.

  19. james reynolds says:

    Original Wheels had I believe the only kia wheel in the country. Good price great ship time excellent communication. Highly recommend them if you need some wheels. Thanks you gals and guys for a pleasant online sale. A++++++++++++”s all the way.

  20. Stephen says:

    I ordered and received four replacement wheels for my Toyota 4runner. They looked brand new, like they had never been off the shelf! I was very pleased with the quality and the great service. I will recommend your company to anyone who is looking for nice stock wheels. Thank you for your customer service!

  21. Darwin Hunton says:

    the wheel was great. the service rep. was helpful in making me get the right rim for my ford 350. Would tell any one to order from you. Thank You, happy as a cat bird Darwin Hunton

  22. Jacky Ip says:

    Rim was flawless just as promised. Best price and quality

  23. Anonymous says:

    Great experience! Quick delivery, and wheel looks great. Thanks.

  24. Richard Anderson says:

    Purchased 7 lug chrome wheel for my 1998 Ford F250. The wheel was delivered timely and looked as good as new. Will definitly be back, if need be, Thanks again.

  25. Melody Adams says:

    very nice the wheel looked brand new. Thanks

  26. Paul Liebert says:

    Needed a specific Acura wheel that was very expensive new. Received reconditioned one within a week from Original Wheels at less than half the cost. The wheel had no issues and was just as described

  27. Anonymous says:

    The rim was in great condition and it arrived very quickly; I’d buy from you again.

  28. Bob says:

    Bought an extra rim to have a spare with my run flats for my new car. Used rim came and looked great, matching up well to the new ones. Good price, timely delivery, well packaged. All very smooth!

  29. Lynn Carvell says:

    you were the only company that had in stock what I needed.I had looked around for days calling junk yards and other used auto part stores.The picture of my steel wheel was right so I ordered and everything arrived very fast just when you said it would.The price was right the service was excellent.I’m on the east coast and I tried 20+ companies and your company solved it. THANK YOU!! Lynn

  30. Geneva says:

    It was so easy! And we got the original wheel. I wheel definitely referrer my friends and family.

  31. Patrick McDonough says:

    Thank you very much. Buy here, period. Patrick McDonough from Chicago.

  32. Anonymous says:

    I looked all over the net for my rims. I found them in other places a bit less expensive but not by much, however, no one knew what they were doing and I had several cancelled orders from other websites after I had placed the order only to find out there were none available. I got tired of the run around. I then called this company and got through to someone immediately we did the order over the phone with email follow up and 2 days Later I had my perfectly new or good as new rims in my hands. They look awesome on my car and they fit as perfect as I imagined them. You guys are awesome!

  33. Tom says:

    I placed an order on a Tuesday,got a confirmation the next day and delivery on Friday. The wheel rim I ordered was the exact O.E.M. and the condition was just as stated. Really good service and I’ll use it again.

  34. Francis Rodwig says:

    I found Original Wheels in an online search for a rim for my Lexus LS430 (my local Firestone dealer could only find one from the Lexus dealer, which was incredibly expensive.
    Fortunately, there was one in stock here.
    After viewing the videos and reading other customer comments, I purchased the rim.
    It arrived a few days later in perfect shape. The tire has been mounted and all is well.

    This was an excellent experience – thanks so much!

  35. Shahram Aflatooni says:

    If was easy to order and it arrived on the same day they promised .over all I’m very satisfied with my experience with this company.

  36. Sky Motors Company says:

    I am very pleased with Original Wheels… Fast shipping… Product came before expected. Will do business with them again.

  37. patsy cantley says:

    recently ordered wheel and it arrived damaged. I called you guys and you made returning and getting another wheel as easy as could be. It came in a few days just in time for a road trip to Va.Beach. Thank you, It was a pleasure dealing with your business.

  38. David says:

    The whole process went smooth as silk. The rim was just what I expected, no problems. The Goodyear tire was installed with no problems. The rim and tire fit in the trunk of our 2012 Chevy Cruze Eco.
    (The car comes with a can of Fix O flat as the substitute for a donut spare.) Now my wife and I have no problems with going on long car trips and getting a flat.

  39. Jonathan Lepoff says:

    Although OW mistakenly sent me the wrong wheel, they corrected the error in a timely manner.
    As advertised the wheel is in “as new” condition and it is now mounted on my car. The OW wheel makes the other wheels on my car look a bit shabby. I saved over $300 by buying the wheel from OW rather than the Mazda dealer.
    I recommend Original Wheels highly

  40. Jim says:

    I am very pleased. Your organization did the job honestly, efficiently, and promptly. Thanks

  41. David Workman says:

    I spoke with a very courteous, knowledgeable and professional representative. The wheel that I ordered was exactly as promised. After shopping around, I found the best price with your company. I will definitely recommend your business to friends and family that may need your help. If I have a need again, I will definitely buy from Original Wheels. Thanks for everything. Great customer service goes a long way and you folks certainly delivered.

  42. John D says:

    Class operation! Ordered 2 wheels and one was flawed; thye sent me a brand new wheel. No excuses.

  43. James says:

    I hear good things about OriginalWheels, better try it myself!

  44. Isabel says:

    Thank you, you have an excellent service speed.

  45. Estela says:

    Very satisfied with the professional assistance and rapid delivery.

  46. Dave says:

    Fantastic service. Had just the right part, priced right and delivered in great time and in perfect shape.

  47. Terry Gregory says:

    Great experience. Though the wheel I ordered turned out to not be in stock, they went the extra mile to locate the wheel from another source. Looks great! I’d recommend them to anyone!

  48. Anonymous says:

    Very professional . Very satisfied.

  49. Steve says:

    I got a used wheel (guess it was used) that looked like a brand new one for my wifes Bimmer for less than 1/3rd. of the price. Thanks

  50. Mr.Templeton says:

    The “real” factory wheel for less than half the factory price. Wheels arrived when they said. A good quality wheel. A job well done.

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