Returns and Other Policies

Refunds / Exchanges

• We guarantee all orders to be the exact wheel you ordered in the condition stated
• The customer is responsible for identifying the wheel and finish they need using our online catalogue. Without seeing the style and specifications of the vehicle/wheel we can not be responsible for identifying your wheel.
• All custom finished wheels are non-refundable. This includes chrome for any wheels that do not come factory chrome.
• If a wheel has been modified from its factory state in any way, it is not returnable. Please inspect the wheel before modifying it.
  
• If we have shipped something different than what you ordered, we will cover all shipping costs and issue an exchange or full refund once we have received the wheel back
  
• All refunds / exchanges must be done within 30 calendar days
  
• Shipping and handling is not refundable unless we have shipped a damaged wheel or incorrect wheel
  
• We do not pay for return shipping, unless we have shipped a damaged wheel or incorrect wheel
  
• All refunds / exchanges must be received back un-used and undamaged with a copy of your invoice
  
• Cancellations must be done on the same day ordered, before it is shipped
  
• We can not guarantee wheels that have been damaged by installation, or after they have been mounted
  
• All wheels returned must be packed in the same way that they were originally shipped to prevent any damage
  
• The only way we guarantee any order is if it is shipped insured and signature required
  
• Customer MUST provide a tracking number for all returned items
• We do not cover mount or balance fees for any reason. Wheels must be inspected prior to installation.
  
  

Thank you for visiting us
OriginalWheels.com