Customer Comments for

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.


368 Responses

  1. Anonymous says:

    Rick was very helpful in finding the right wheel and getting it delivered

  2. Kenny H says:

    I was looking for the original wheels for my 89 Volvo 240 and for 6 months nothing. Then a buddy told me of And
    Bingo! Hard to find wheels is what I call them.

  3. Anonymous says:

    Excellent value for the money. This was my first purchase using your company and it definitely won’t be the last. Have 3 imports in the family and I look after my vehicles by using quality parts.You all have earned my trust and my business. Keep up the good work. Arthur Guruswamy January 7th 2014

  4. Gary Howard says:

    I ordered a wheel, It came to me within one week in perfect condition. The sales staff was professional and quick to help me select the correct wheel for my car. Thanks for a great shopping experience.

  5. Anthony P. (Kansas City, MO) says:

    I recently ordered a replacement wheel for my son’s 2002 Olds Aurora. The salesperson was very helpful in asisting me with my order and they kept me constantly informed as to the status of my order and when I could expect to receive it. The wheel came and it was an exact match to what was on the car. The wheel was in great condition and looked new. The shop was able to mount the tire to the new wheel without any issues and it looks great on the car. I would highly recomend this company for any of your replacement wheel needs without hesitation. Great Job!!! A+++

  6. Erik Jay Levine says:

    This is a compliment message. I wanted to compliment Junior at on how well he helped me obtain the rim for my 2004 Ford Mustang. I ordered the item online and recieved a prompt call from him directing me to send photos to be sure it was an exact match. I sent the pictures and then he promptly directed my rim to be sent to me and it was in my hands in record time. I really appreciate the hard work he did and the precision in which he did it. My car desperately needed the rim because the old one was bent. It is my spare vehicle but I rarely wanted to operate it for fear that the tire may pop. Thank you Junior for all your help.

    -Erik Jay Levine 01/14/2014

  7. steve taylor says:

    I purchase a wheel last month (dec). It showed up damaged. I contacted orig wheels,they emailed a return shipper and I had a replacement wheel two days later. nice job! thanks again.steve taylor

  8. Mark Bellows says:

    I have used OriginalWheels twice for the same stock wheels on my ford truck. Two of the wheels on my truck had factory defects that caused them to leek through the rim. The replacement rims I received were not just looking like new but solved my problems. obviously tested and confirmed to be quality used wheels at a very fair price.

  9. Sandy Paine says:

    I would really like to commend Jr. on his great customer service. I was in a jam and only needed one rim. He helped me through a few phone calls to get the rim I needed. It arrived promptly and in beautiful condition. I would highly recommend Original Wheels to anyone looking for like new wheels.

  10. Gary Straumann says:

    Very pleased
    quick service and exact match

  11. mark hall says:

    My experience with Original Wheels was the best! These guys are kind, professional and very helpful. The pre owned CTS wheel was in immaculate condition just like they told me it was going to be!

    Thanks you and Original Wheels will be the only place I shop for OEM wheels in the future!!

  12. Don says:

    The wheels for my Santa Fe were in perfect shape and solved my rough riding problem. Wonderful finish and there were no issues in the mounting process. Great price and quick delivery, too! I’ll tell my friends and wouldn’t hesitate to go this route again. Thanks for the great service.

  13. L.Douglas Harris says:

    The wheel I ordered for my Mercedes benz was delivfred in perfect condition,could not tell it from new.

  14. Peggy Logan says:

    I was very pleased with my purchase at Original Wheels. Customer service was very helpful & friendly on the phone & my purchase was delivered in a short period of time as promised. Thank You!

  15. Phillip says:

    The wheel I purchased was exactly as advertised and the delivery was prompt.

  16. Carlos says:

    Thumbs Up. Great experience!

  17. Ernie Nelson says:

    I recently had a problem on the road, here in Calif., that caused both of my wheels & tires on the right side of my 2006 Chevy Uplander van, to be destroyed. I went to a local Chevrolet Parts recycler, and had 4 wheels shipped out, from various locations around Calif. Every one of these used wheels came in bent. I then found, online, and was very pleased to find that they could send me brand new, factory replica wheels. I was very happy with the price, and the shipping was very quick. I had my wheels within 36 hours. The wheels arrived packaged very well, in heavy cardboard boxes, and, fit my van perfectly. I would not hesitate to use again if I needed to.

  18. Myrian Owen says:

    Perfect Purchase ! Great price!

  19. Hedrick Speedsports says:

    We just received my new original factory Ford steel wheels! To start with the packaging the wheels were shipped in was GREAT! And the wheels are awesome! Normally it is kind of hard to get excited about a “factory steel wheels” but for our original 1972 Ford Bronco project, these worked great with their factory hub caps. These OriginalWheels worked out GREAT! Thank you, Hedrick Speedsports

  20. George Ane Shultz says:

    My mechanic could not believe that the wheel was a used wheel. He said it looked new. I was so please at how quickly I received the wheel. Would use you again.

  21. Brett says:

    I ordered one rim for my 2008 Ford Ranger for one that had a slight bent where the tire and rim meet. Today I got new tires and had the new rim installed with a new tire and it looks fabulous. I’m definitely ordering from this company again if I ever need another rim.

  22. Cary Cheek says:

    Group did an excellent job. I was well pleased!

  23. RH Smith says:

    Very pleased with my wheels ! Exactly how they were described. Very quick shipping.

  24. Brett says:

    I ordered a rim for my 2008 Ford Ranger from when one had a bend in it from when I accidentally hitting a curb. The rim practically looked brand new when I received and will use these guys again if I ever need another one.

  25. The Bracys says:

    Raul is a lifesaver! After dealing with a competitor who provided horrible service we found Original Wheels. We received our wheel on less than 2 days! Thank you all for your awesome service.

  26. Sheldon says:

    Great product no problems what so ever

  27. Steve Marchak says:

    Hit a pothole and needed a new wheel for my 2010 Mustang GT..the Dealer wanted over $500 for a used wheel and would take a couple weeks to find one for me. I found Original Wheels and within a few days I had my wheel. Excellent and fast service! The wheel I received was clean and looked brand new, which was better then I expected !! and I saved hundreds of dollars compared to what the dealer wanted to charge me for a replacement used wheel. If I need to replace another wheel on any of my vehicles, I will defiantly order from Original Wheels again. Even the dealer was impressed with the quality and speed that I was able to get the new wheel. They were going to start using the site !!

  28. Jenny says:

    First time user of this site. Professional and very quick to receive what I had ordered. I was also very satisfied with the price and would recommend the site for sure!

  29. Ken moore says:

    The wheel arrived on time and there were no problems. The wheel was flawless and it saved me a ton of money from having to order a new oem wheel from the dealer.

  30. Lois in Kansas says:

    Thanks for the quick shipment and super packaging. The wheel showed up in great shape.

  31. PamV says:

    The whole experience was great…I ordered online and 2 days later I received a wheel that would have sworn was brand new!!! Great online purchasing !!!

  32. jeff says:

    bought the wheel rim in Jan and so far so good. online ordering was no hassles and wheel rim was like brand new — performing well so far.

  33. Karl B says:

    My order was shipped quickly and the wheel was in perfect shape for the right price. I would definitely use Original Wheels again and recommend them to my friends.

  34. HOWARD E DAVIS JR says:

    My wheel arrived as promised and it looked great! If I had three more that looked this great I would be ecstatic.

    Wonderful find for my 1989 Olds 98!

  35. NJ David says:

    You guys were great

  36. Kathy M. says:

    I ordered a wheel from you and had it sent to the Mercedes dealer in New York where my daughter’s GLK was being repaired. You saved me several hundred dollars and were a delight to do business with. Thank you for a terrific experience!!

  37. John in Excelsior MN says:

    Yes, I was skeptical when first reviewing this site but the BBB (Better Business Bureau) endorsement is very credible and I placed an order for 4 BMW ORIGINAL EQUIPMENT RIMS for my X5. The people with whom I talked on the phone were exceptionally cordial and helpful. The wheels arrived within a few days of the order, and THEY ARE IMMACULATE. FULLY AS GOOD AS BRAND-NEW FOR LESS THAN 1/2 THE COST FROM THE DEALERSHIP. 1000% SATISFIED I AM!

  38. Scott Gray says:

    My experience with Original Wheel was great! Ordering on their web site was fast and easy, and my new wheel arrived just days later. The wheel was clean and flawless and looks great on the car.
    Thanks Original Wheel, you really deliver!

  39. Rob T says:

    Original Wheels provided an excellent product and superior service. Exactly what I expected. I will use them again and recommend them to others needing this product. Thanks OW, great work!

  40. kevin colgan says:

    I received the four chrome rims, excellent condition. Very pleased, thanks

  41. rodney smith says:

    The wheel I got was what I was looking was for,the product was excellent,the company is fantastic fast shipper,easy to to order from,the whole experience is awesome.

  42. Jim Hanson says:

    Needed 2 wheels for my BMW 525I and used the internet to shop around. Most places had my style on back order and wanted me to place a deposit for ones coming in. Contacted OriginalWheels and my size and style were in stock!!! Ordered them and received in timely fashion. HIGHLY recommended and will use them again—SERVICE was awesome!!! Many thanks to OW for superior customer satisfaction!!

  43. Paul Schlosser says:

    Original Wheels was great to work with! The personnel were friendly and professional.
    We will recommend and use again! Thanks

  44. Anonymous says:

    I am thrilled with my wheels, they are beautiful and perfect and arrived really fast.

  45. SM60 says:

    I give two thumbs up for Original Wheels. Great customer support with helpful folks at the phone. Bought a wheel for my 1991 Honda Civic a while ago. Just got it installed. No blemishes on the rim, had a fresh coat of paint, no dents, it was as if brand new! Will buy from Original Wheels again. Also, I should give my regards to the folks at Original Wheels who pack the wheels for shipment. Perfectly packed in custom packing material that would do any industrial packaging course proud.

  46. Rye D'Orazio says:

    I had an excellent experience dealing with Original Wheels. Good price, friendly staff who knew the products and best of all a follow-up call to make sure I received the product on time and it met my expectations. Highly recommend Original Wheels.

  47. brad says:

    Very hard to find my wheel. Spent some time with customer support. I was totally satisfied when I received my wheel.

  48. Greg Reed says:

    My experience with original wheels was more than great. They helped me on the phone, pick the right wheel, and get it ordered. The shipping was very fast and the wheel looked new. Thank you. Greg

  49. Richard Sodders says:

    My order experience at Original Wheels was great! I received them in amazing time and found the entire process good. The wheels were in perfect condition as well. Thanks for the wonderful experience and I know where to call if I need wheels again!

  50. Jackie Scoggins says:

    We order our wheel for our Toyota yaris and it fit and was delivered as they said and the price was reasonable. So it is a trust worthy site..

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